Inspect all merchandise upon arrival, if you should find that the merchandise does not meet your expectations or satisfaction, contact us immediately and tell us about your concerns, so we can satisfy your purchase.

If you are unhappy with your purchase and you would like to return the product, you have 14 days from the time of item being shipped.  Just send us an email asking for a return authorization number. To receive a full refund minus shipping cost the product must be in the original packaging and without any damage.

If you find that your merchandise is defective please contact us by email at service@dadelock.com with a brief description of the defect.

Warranty returns require RMA #, the RMA # must be written on the outside of the returned merchandise packaging.

In order to obtain this # you must first send us an email requesting a RMA FORM. Follow all the instructions on the form and email the completed form back to service@dadelock.com

Defective merchandise returned to us missing accessories or original packaging will be replaced or repaired and returned as received.

Any merchandise returned that shows any sign of abuse or physical damage will NOT be accepted for warranty service regardless of any other problem with the product.

Dade Lock & Key will not be responsible for loss of usage of merchandise during this period of time nor will a loaner item be made available.

Return shipping costs will be the customer's responsibility on all returns to Dade Lock & Key.

Dade Lock & Key will return the repaired or replaced merchandise at no-charge.